At High Performance Rain Treasure LLC, we are committed to ensuring every customer’s shopping experience is satisfactory. Even if your umbrella has been opened and used, you can apply for a return or exchange according to the following terms:

  1. Return Conditions

You can apply for a return or exchange within 30 days of receiving the product; The product may have been opened and used, but please keep the umbrella intact and accessories (such as packaging bags, instruction manuals, etc.) as undamaged as possible; For returns due to quality issues or shipping damage, we will cover the return shipping costs.

  1. Return Process

Please contact customer service via email or phone to submit a return request:
Email: herb@highperformanceraintreasurellc.shop
Phone: +1 (937) 893-8859 (Monday to Friday 9:00 AM – 6:00 PM, excluding public holidays)
We will provide a return address and relevant return instructions;

Address: 704 N 4th St, Avondale, AZ 85323

After receiving the return, we will process the refund or exchange within 3-5 business days.

  1. Refund Instructions

Refunds will be returned to the original payment account;
Return shipping costs are borne by the customer, unless the return is due to product quality or logistics issues;
You will receive an email notification after the refund is processed.

  1. Special Notes

Please pack the returned goods properly to avoid further damage during transportation;
We reserve the right to refuse returns if the goods do not meet the return conditions.